Group Product Manager, Digital Marketing
Company: Servicenow
Location: Santa Clara
Posted on: October 14, 2024
Job Description:
Company DescriptionIt all started in sunny San Diego, California
in 2004 when a visionary engineer, Fred Luddy, saw the potential to
transform how we work. Fast forward to today - ServiceNow stands as
a global market leader, bringing innovative AI-enhanced technology
to over 8,100 customers, including 85% of the Fortune 500. Our
intelligent cloud-based platform seamlessly connects people,
systems, and processes to empower organizations to find smarter,
faster, and better ways to work. But this is just the beginning of
our journey. Join us as we pursue our purpose to make the world
work better for everyone.Job DescriptionThe Digital Experience
organization enables and measures the unified customer journey,
intelligently empowering customers through ServiceNow's ecosystem
of products. As a Group Manager of Product Management, you will
lead and mentor a team of Product Managers, while also being
hands-on in product management, guiding the e2e digital experience
of ServiceNow.com. Your role will span from the inception of ideas
to execution, with an acute focus on delivering a best-in-class
digital experience that drives acquisition, engagement, conversion,
and retention. This position offers an opportunity to enhance your
leadership skills and have a foundational impact on ServiceNow's
go-to-market strategy.What you get to do in this role:Lead a
Team:
- Manage, mentor, and inspire a team of Product Managers,
fostering a high-performance culture.
- Create an environment that promotes collaborative learning and
collective ownership of team's objectives.
- Develop your team members into capable leaders in their
respective areas.Lead Planning:
- Define product vision & strategy that aligns with digital
priorities, informed by quantitative insights, customer pain
points, and opportunities for improvement.
- Develop a multi-quarter product roadmap that aligns with the
broader business strategy.
- Define key product success metrics, ensure they are
instrumented, and lead with data-driven insights.
- Develop and manage an experimentation plan to test, learn, and
iterate.
- Collaborate with cross-functional stakeholders to ensure
product strategy reflects diverse perspectives and priorities.Drive
Execution:
- Oversee and participate in the planning, scoping, and
prioritization of the product to achieve customer and business
goals.
- Ensure the delivery of seamless digital user experiences across
the customer journey touchpoints.
- Facilitate the collection, prioritization, definition, and
translation of requirements into executable epics and
features.
- Manage and oversee the product lifecycle end-to-end, including
data monitoring, experience iterations, and stakeholder feedback
loop.Head Communication:
- Be the main point of contact for internal and external
stakeholders for your product area.
- Establish and maintain relationships with Product Managers
across all scrum teams, evaluating and managing dependencies.
- Oversee the creation and maintenance of necessary documentation
- product area lifecycle management guidelines, product strategy
deck, stakeholder list, KPIs, etc.
- Represent your team in discussions with partners and senior
company leaders, aligning resources and
prioritization.QualificationsTo be successful in this role you
have:
- 8 - 12 years of experience working as a Product Manager, with
at least 5 years in a leadership role, preferably in B2B
Enterprise.
- Ability to thrive in an international, fast-growing
environment.
- Exceptional strategic and critical thinking skills, paired with
business acumen.
- Excellent communication skills to articulate business
implications and product visions.
- Strong collaborative & partnership skills, demonstrated by
successful work with diverse teams to drive business outcomes.
- Experience engaging with executive stakeholders, Architects,
and extended program teams in a professional services
environment.
- Demonstrated ability to learn technology quickly through
instruction and self-training.
- Proven ability to manage and lead product managers, inspiring
high performance and productivity.
- Deep understanding of devising and designing data-driven
solutions and managing their implementation.
- Ability to define requirements, user experiences, and
functional specifications.
- A growth mindset and ability to foster the same in your
team.
- Experience in content management is desirable.Not sure if you
meet every qualification? We still encourage you to apply! We value
inclusivity, welcoming candidates from diverse backgrounds,
including non-traditional paths. Unique experiences enrich our
team, and the willingness to dream big makes you an exceptional
candidate!
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Keywords: Servicenow, Manteca , Group Product Manager, Digital Marketing, Advertising , Santa Clara, California
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