Network Administrator III Blue Harbors - Posted by BHUS
Company: Blue Harbors Corporation
Location: San Francisco
Posted on: October 29, 2024
Job Description:
Position Summary:This position requires both strong technical
and interpersonal skills. The position will support the client's
enterprise client management product suite, including anti-virus,
automated software deployment, imaging, and scripting tools.
Coordinate with members of the client's Service Desk and Network
Systems Engineering teams to ensure the efficient, timely delivery
of software updates and patches.Responsibilities:
- Departmental: Solve incidents and requests or refer to other IT
groups when necessary. Ensure that all interactions are documented
via the electronic service request management software with clear
technical descriptions of incidents/requests, work done to resolve,
root causes, and indicating all client interactions.
- Departmental: Conduct detailed evaluations of new technology
and educate IT staff on merits, weaknesses, and recommendations on
adoptability for the client.
- Technical: Manage automated deployment of software application
upgrades to the enterprise client computing environment, including
comprehensive acceptance testing of packages as well as development
of packages.
- Technical: Manage automated deployment of client security
updates to enterprise, including desktop OS patches and hotfixes,
cumulative service packs, and IE updates. Also, manage deployment
and updates of desktop anti-virus solutions.
- Technical: Define, maintain, and enforce IT infrastructure
standards and collaborate with the Systems Engineering group,
providing enhancements and modifications based upon business
customers' requirements.
- Technical: Recommend procedures and standards to improve the
level of support and interface with other members of IT, ensuring
the rapid resolution of technical issues through creating,
developing, and maintaining technical SOPs, work instructions,
policies, and procedure documents.
- Technical: Develop, maintain, and recommend company Hardware
and Software standards for the client.
- Technical: Serve as secondary/tertiary level of technical
support for Help Desk staff.
- Customer Service: Generate customer-facing documents, desk
guides, training aids, quick reference guides, and other aids to
make customers self-sufficient.
- Technical: Maintain enterprise client imaging solutions,
including GHOST server administration, image updates, testing and
acceptance of new software, patches, as well as minor
revisions.
- Departmental: Manage desktop software licensing and desktop
hardware inventory to ensure proper compliance and asset
tracking.Requirements:
- Minimum 11 years experience providing end-user assistance in a
networked Windows environment.
- 3 years help desk, service desk, or support center experience
including supporting remote users or sites and home office
configurations and executive level staff.
- 5 years desk-side support in a Windows/Intel environment (Dell
experience a plus).
- 2 years desktop system engineering experience.
- Experience in installing, configuring, troubleshooting, and
supporting Windows applications.
- Knowledge of Microsoft Office applications is required,
including Outlook, Word, Excel, PowerPoint, and Visio.
- Experience in supporting Intel-based desktop and laptop
hardware with the ability to troubleshoot issues with peripherals
and communication issues.
- Experience in supporting handheld devices (Smartphones, Windows
Mobile, iPhone, or similar).
- Experience in supporting remote users, troubleshooting DSL,
Cable, and Wireless Home routers.
- Certifications in Dell, Microsoft, HDI, A+, Network+, ITIL
certifications/training, or equivalent experience required.
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Keywords: Blue Harbors Corporation, Manteca , Network Administrator III Blue Harbors - Posted by BHUS, IT / Software / Systems , San Francisco, California
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